Live tracking and safety for trekking agencies in Nepal
Know where every group is, all day, every day.
See every group on one map. Get a warning when someone goes quiet. Keep guides and clients on the same plan, even with no signal.
Pilot open for agencies in NepalWorks offline on the trail
EBC spring group
- Asha(Guide)On trackBattery 62%Signal 4 minutes ago
- TomOn trackBattery 48%Signal 3 minutes ago
- EmmaBehind planBattery 18%Signal 1 hour ago · Stale
Walked 8.4 km · Left 5.1 km · About 2 h 10 min left (arrives ~15:40)
12 min aheadLive tracking
A map that shows where each group is, and how long ago it last reported.
SOS alert
A red button in the app. Your team is told at once.
Offline app
Works with no internet. It saves updates and sends them when the signal returns.
Sound familiar?
The problems you already know
Pick one. See what TrailDx does about it.
With TrailDx
Guides join the trip with a code and see the same plan. You assign guides to trips from one list.
- Asha (guide): EBC spring group
- Pemba (guide): invite sent
Latest plan: day 4 starts at 07:00
Updates sync when there is signal.
Example data
With TrailDx
The trip plan lives in the app on every phone. Share the trip code once. Changes reach everyone when they have signal.
Trip code
EBC-7K2JoinPlan synced
Example data
With TrailDx
Open the live board. You see the last position and how old it is. A silence alert tells you before the family does.
EmmaSilentBattery 18%Signal 1 hour ago · StaleSilence alert: no signal for 60 minutes
Last position and its age stay on the board.
Example data
With TrailDx
The Today card shows the pace, the sunset and how much daylight is left, so you see it early.
Walked 8.4 km · Left 5.1 km · About 3 h 10 min left (arrives ~15:40)
35 min behindAfter darkExample data
With TrailDx
Share a family link. They open it in any browser, with no account, and see the last position. Only if the traveller agrees.
Family link
On trackAsha
Last seen 12 minutes ago
Day 3: Namche to Tengboche
Sharing with consent
Opens in any browser. No account.
Example data
With TrailDx
Every alert, who saw it and what they did is saved in an audit log you can show to an insurer or a regulator.
- 21:40Silence alert raised
- 21:46Acknowledged by Sita (operations)
- 21:58Alert closed
Example data
With TrailDx
Build the route day by day, with costs per person. Start from a ready-made route or your own template. Every change is saved as a version.
- Day 1: Lukla to Phakding
- Day 2: Phakding to Namche
- Day 3: Rest day in Namche
Total per person1,240 USD
Example data
With TrailDxPlanned
Today: a guide roster, one-time invite codes and assigning guides to trips. Licence expiry reminders and availability calendars are planned, not built yet.
Not available yet.
With TrailDxPlanned
TrailDx does not collect payments yet. It keeps your costs per person in the itinerary, so the numbers behind a quote are in one place.
Not available yet.
A day on the trail
Scroll to follow one example group from morning to evening.
Group is slower than planned
Your team gets an alert. Call the guide before dark.
- Walked
- 8.7km
- Left
- 5.3km
- Time left (h:mm)
- 2:05
Example numbers. The real board shows the last position, how old it is, and the pace against the plan.
Before and after
What changes in daily work.
- Group position: calls to lodges and guides
- A silent or late group: noticed when someone calls
- Quotes: spreadsheets and retyping
- Guide updates: chat groups
- Records: memory and notes
- Family reassurance: a phone call
- Last position and its age on one board
- Alert rules for silence, off-route and SOS, with escalation
- Itinerary builder with templates, costs per person and versions
- One trip plan in the app, joined with a code
- Audit log of alerts and actions
- A live link they open in a browser
How it works
Three simple steps. No training needed.
Create the trip
Pick a ready-made route or build your own. Add the dates.
Example: Everest Base Camp, 12 days.
Share the code
Guides and clients join the trip with a short code in the app.
Send the code on WhatsApp.
Watch it live
See each group on the map. Get an alert if something looks wrong.
Example: Namche to Lukla flight day.
What you get
Four tools that share one trip, so what you plan is what the guide follows and what the family sees.
Illustration. Not real client data.
Estimate the time you could saveLive board
Every active trip on one map and list, with a status per group, the last position and its age, today's plan and open alerts. SOS rises to the top.
- Updates by itself and shows the age of the data
- Silence, off-route and SOS alerts with escalation
- Acknowledge alerts and keep the record
- Group 1On track2 min ago
- Group 2Late14 min ago
- Group 3SOS1 min ago
Itinerary builder
Build the route day by day on a map. Each day gets its own colour, plan checks flag problems early, and costs are tracked per person. Start from a ready-made route or your own template, then turn the plan into a trip.
- Templates and duplicate
- Checks, costs per person, version history
- GPX in and out
- Day 1
- Day 2
- Day 3
- Day 4
Offline traveller and guide app
Clients and guides join with a trip code. The app is built to keep the route, today's plan and emergency contacts on the phone, record the track without a connection and send everything when the signal returns.
- Map, route and day plan on the phone
- Track and check-ins wait for signal
- Guides and clients in one app
- Breakfast stop
- Pass crossing
- Overnight stay
Safety that does not wait for signal
Travellers can raise an SOS and guides can check in the group. Alerts follow the rules you set and reach your emergency list. Families get a link that works in any browser, with no account.
- SOS and check-ins from the trail
- Alert rules and an emergency contact per agency
- Family link, shared with the traveller's consent
- SMS alerts reach Nepal numbers only for now
- SOS raisedSOS
- Emergency list notified1 min ago
- Group checked in2 min ago
- Family linkSharing with consent
Website widgets
Put a small TrailDx box on your own website: a trust badge, or a box where travellers type their trip code. Copy the code into your site, or use the WordPress plugin.
- Choose the look and the text
- Only your own website addresses can show it
- See how many people viewed and clicked
Website widgets
Family link
What guides, clients and families see
Three simple screens.
Illustration. Not real client data.
Guide app
Check in
Group checked in
3 updates waiting for signal
Traveller app
SOS
Hold the button to send SOS
Emergency list notified
Web browser
Family link
Last seen 4 min ago
Sharing with consent
Estimate the time you could save
Enter your numbers. The result is an estimate from the assumptions below, not a guarantee. Change the assumptions to match your office.
Your clients stay yours
In plain words, and in the product.
Your data belongs to you
Your trips, clients and guides are kept apart from other agencies and from anything public.
Operated by NepGem
TrailDx is operated by NepGem. We say so openly. Your agency data is not used to market to your clients.
Staff cannot read your trips
NepGem staff are blocked from your agency data. The only exception is support access that is recorded in an audit log and limited in time.
SOS is never blocked
SOS and safety alerts always go through.
Location by consent
Location is shared only with the traveller's consent.
Export on request
Ask and we export your data.
Founding agency pilot
How the founding agency pilot works
We are onboarding a small number of agencies so we can work closely with each one. Paid plans are based on active trips, and you can start free. We explain the terms before you begin.
Book a 20-minute demo
We show you the board, the builder and the app with your kind of trip.
Run one real trip
Set up your agency, invite a guide, and follow one trip with its clients.
Decide with real use
Keep going if it saves you time. Ask for your data export if it does not.
Trekking on your own?
The same app works without an agency: plan a route, keep it offline and share a family link when you choose. Free to start.
Questions agencies ask
Will you take my clients?
No. Your trips, clients and guides are kept apart from every other agency and from anything public, and your data is not used to market to your clients. NepGem staff are blocked from your agency data, except for recorded, time-limited support access. TrailDx is operated by NepGem and we say so plainly. You can ask for an export of your data.
What if my guides have no signal?
The app is built offline first: the route, the day plan and the emergency contacts stay on the phone, and the track and check-ins are sent when the signal returns. The board shows the last known position and how old it is, and a silence rule can alert you when nothing arrives. We cannot make a position appear where there is no signal. Satellite messenger support is planned, not available yet.
Do my clients need an app?
Yes, a simple one: they join with the trip code you give them. Their families do not need anything. They open the live link in a browser.
What does it cost?
You can start free. Paid plans are based on active trips. We will explain the terms in the demo, before you commit to anything.
Which regions do you cover?
TrailDx is built for treks in Nepal, using trail and route data for Nepal's trekking regions. Tell us your routes in the demo and we will show you what is covered.
Can I take my data with me?
Yes. Ask and we export it.
Book a 20-minute demo
Tell us a little about your agency. We will reply to set a time.
Next time, know before they call
Twenty minutes is enough to see whether it fits how you run treks.