TrailDx support

In an emergency

Use SOS in the TrailDx app, tell your guide and call local emergency services. TrailDx is not an emergency service and nobody here watches messages around the clock.

Find an answer

The Help center has guides for travellers, guides and agencies, and the blog has trek-safety tips. In the app, open your trip for the day plan, route and offline maps.

Using TrailDx for your agency

Agency staff can sign in to the console and open Support to send a ticket and follow the replies.

Using the app on a trek

• Cannot join a trip: check the code, QR code or link with your agency.
• Location not recording: check that Trek Mode is on and that location permission is allowed in your phone settings.
• No alerts: check that notifications are allowed for TrailDx in your phone settings.

Account and privacy

You can export or delete your data in the app under Profile > Settings > Privacy. Without the app, see the delete-account page. Our privacy policy and terms of use are linked below.

Still stuck?

Send us a message through the contact form, or write to the address below. Tell us which phone and app version you use and what you were doing when it went wrong.