Terms of use

What TrailDx is

TrailDx is a tool for running treks in Nepal: itineraries and routes, trip groups, check-ins, alerts, optional location sharing and an SOS button. It is operated by NepGem. Agencies use it to run their own trips, and travellers and guides use the app to take part.

Your account

• Give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
• Only share trip codes, QR codes and links with people you want in your trip group.
• You can delete your account at any time (see the delete-account page).

Trips are run by agencies

A trek is organised and led by the agency and guides you booked with, not by TrailDx. TrailDx provides the software. Your booking, price, itinerary and the conduct of the trek are between you and that agency.

Safety

Trekking in the mountains is risky. TrailDx can help your group stay informed, but it is not a safety guarantee and not an emergency service. Maps, offline data, location tracking, alerts and SOS depend on your phone, battery, signal and settings and can fail or be late. Use your own judgement, follow your guide, and call local emergency services when you need help.

Using TrailDx properly

• Do not misuse the service, try to break or probe it, or use it to harass anyone.
• Do not share location or personal details of another person without their agreement.
• Do not upload content that is unlawful or that you have no right to share.
• Do not press the SOS button as a test or a joke. It alerts real people.

Your content

You keep ownership of what you write and upload. You allow us to store it and show it to the people you share it with in the app, so that the features work.

Availability

We work to keep TrailDx running but cannot promise it will always be available or error free. Features may change. Remote areas often have no signal.

Responsibility

To the extent the law allows, TrailDx is provided as it is, and NepGem is not responsible for losses that come from using it, including losses from missing signal, delayed or undelivered alerts, or the conduct of a trek. Nothing here limits any right you have by law that cannot be limited.

Changes and ending

We may update these terms and will change the date at the top. We may suspend an account that breaks these terms. Questions about them can be sent using the contact details below.