Delete your TrailDx account

In the app

Open the app and go to Profile > Settings > Privacy > Delete account, then confirm. You can also export your data there first.

Without the app

Send an email from the address linked to your account to the contact address below, with the subject Delete my TrailDx account. Add your name, and the phone number on the account if there is one. We may ask you a question to check that the account is yours before we start. You can also use the contact form and choose Something else.

The 14-day grace period

After a deletion request your account is closed to you and waits for 14 days. If you change your mind, sign in again in that time and choose Cancel deletion. When the 14 days pass, deletion goes ahead and cannot be undone.

What is deleted

• Your account and sign-in: name, email address and phone number.
• Your profile, emergency contacts and medical or dietary notes.
• Your profile picture and photos you uploaded.
• What you wrote: diary entries, trail reports, check-ins and feedback.
• Your location tracks and push notification registrations.

What may be kept

Some information may remain after deletion, and we keep it only as long as the reason lasts. We do not publish fixed periods on this page. Ask us at the address below if you need details.

• Records we must keep by law, or need to handle a dispute, fraud or abuse.
• Information with your identity removed, and crash reports that were never linked to you.
• Records the agency that ran your trip keeps about the trip itself, such as a booking or safety record. Ask that agency about those.
• Messages already delivered to other people, for example an SOS text sent to your contacts.

After you ask

We confirm by email when the request is received and when deletion is complete, where we have an email address for you.